Shipping and Returns

Delivery Methods

Orders are delivered exclusively within Romania, Hungary, and Bulgaria through Sameday courier services. You can choose home delivery or pick-up points such as Easybox (Sameday).

Processing Time

Orders are processed and handed over to the courier within 1-3 business days from order confirmation. In case of further delays, you will be notified before completing the order.

Local Pickup

Local pickup of orders from our headquarters or other locations is not available.

Delivery Costs

The delivery cost is automatically calculated based on the delivery address and package weight and will be clearly displayed before completing the order. We offer free delivery for orders exceeding 50 RON.

Delivery Restrictions

Delivery to rural or hard-to-reach areas may require additional time or costs. This information will be communicated during the checkout process.

Order Tracking

After shipping the order, you will receive a tracking number to monitor the delivery status.

Damaged Package

If the package arrives damaged, please refuse the delivery and contact us immediately to resolve the issue.

Undelivered Package

If the package cannot be delivered due to incorrect information or the recipient's absence, the order will be returned. We will attempt a re-shipment after confirming the correct details.

Environmental Responsibility

To reduce environmental impact, we use eco-friendly packaging.

Returns

The buyer has the right to return products within 14 calendar days from receipt, in accordance with EU Directive 2011/83/EU. Returned products must be in the same condition as they were delivered, without signs of excessive use. Return costs will be borne by the buyer, except in cases where the product is defective or incorrectly delivered. In certain situations, Neoshop may offer free returns at its discretion.