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Terms and conditions of use

1. Introduction

Using this website implies acceptance of the terms and conditions below. Please read them carefully. Neoshop is operated by NUVOLINA SRL, with its headquarters located at Bld. Dacia, nr. 133, Et. D, Sect. 2, 020056, Bucharest, registered with the Trade Register under no. J40/17813/18.10.2021 and having CUI 45073738 and VAT code RO50452851.

2. Definitions

  • Seller: Neoshop and its operators.
  • Buyer: Any natural or legal person placing an order on the website.
  • Products: The goods listed on Neoshop that can be purchased.
  • Contract: The remote agreement concluded between the Seller and the Buyer, in accordance with GEO 34/2014.

3. General Terms of Use

3.1. Users must be at least 18 years old to use the website.
3.2. All information provided by users must be accurate, up-to-date, and complete.
3.3. Neoshop strives to ensure the accuracy of the information displayed on the website but cannot guarantee the absence of errors.

4. Placing Orders

4.1. Placing an order implies acceptance of the current terms and conditions.
4.2. All orders are subject to product availability.
4.3. Order confirmation will be sent via email and represents acceptance by the Seller.

5. Product Delivery

5.1. Products will be delivered according to the options selected by the Buyer at the time of order placement.
5.2. Delivery times vary based on product availability and will be communicated in the order confirmation.
5.3. Delivery costs are displayed on the website and will be included in the total order value.

6. Return Policy

6.1. The Buyer has the right to return products within 14 calendar days of receipt, in accordance with GEO 34/2014.
6.2. Returned products must be in the same condition as delivered, without signs of excessive use.
6.3. Return costs will be borne by the Buyer, except in cases where the product is defective or incorrectly delivered.
6.4. For certain products, Neoshop may offer free returns at its discretion.

7. Warranties

7.1. The products sold benefit from the legal conformity guarantee according to Law 449/2003.
7.2. The commercial warranty (if applicable) is detailed in the product description.

8. Limitation of Liability

8.1. Neoshop is not responsible for indirect damages or losses suffered by users as a result of using the website or purchased products.
8.2. Neoshop does not guarantee uninterrupted operation or error-free functionality of the website.

9. Privacy

9.1. The Privacy Policy details how Neoshop collects, uses, and protects users' personal data.

10. Disputes

10.1. Any disputes between the Buyer and the Seller will be resolved amicably. If this is not possible, disputes will be settled by the courts of the Bucharest Tribunal. Additionally, the Buyer has the option to use the SOL (Online Dispute Resolution) platform for alternative dispute resolution.

11. Modification of Terms and Conditions

11.1. Neoshop reserves the right to modify these terms and conditions at any time without prior notice.
11.2. Users will be informed about changes via the website.

12. Contact

For any questions or requests, you can contact us at:

This document was last updated on 01.01.2025.