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Return and Order Cancellation Policy

Introduction

We aim to provide a pleasant and worry-free shopping experience for all our customers. Therefore, we have created a clear and transparent return and order cancellation policy.

1. Return Policy

1.1. Return Period

You have the right to return purchased products within 14 calendar days from the date of order receipt, in accordance with the consumer protection laws under Emergency Ordinance No. 34/2014 regarding consumer rights in contracts with professionals.

1.2. Return Conditions

To return a product, the following conditions must be met:

  • The product must be in the same condition as delivered: unused, undamaged, and in the original packaging.

  • All accessories, labels, and accompanying documents (invoice and warranty certificate, if applicable) must be returned with the product.

1.3. Exceptions to Returns

The following products cannot be returned:

  • Unsealed products that cannot be returned for health protection or hygiene reasons.

  • Custom-made or personalized products according to customer specifications.

1.4. Return Procedure

To initiate a return, please follow these steps:

  1. Contact our support team at [email address] or [phone number].

  2. Complete the return form provided by our team.

  3. Properly pack the product to avoid damage during transportation.

  4. Send the product to the address provided by our team.

Return shipping costs are the customer’s responsibility unless the returned product has manufacturing defects or was delivered incorrectly. In some cases, the seller may cover the return cost at their discretion.

2. Order Cancellation Policy

2.1. How to Cancel an Order

An order can only be canceled if it has not been shipped yet. To cancel an order:

If cancellation is possible, you will receive a confirmation shortly, and any payment made (if applicable) will be fully refunded.

2.2. Shipped Orders

If the order has already been shipped, it can no longer be canceled. However, you may refuse delivery or initiate a return, subject to the conditions outlined above.

3. Refunds

Refunds for approved returns or cancellations will be processed within 14 calendar days from the receipt of the returned product or the cancellation confirmation, using the same payment method used for the purchase.

For any questions or concerns, please contact us. We are here to help!